Can I Have my order ship to a different address?
Yes you may but you will have to fill out an
Authorize to ship Form first , fill it out and fax or email to us. This allows us to ship to someone other than your address .
What are our Payment Options?
SEACOAST LIGHTING.COM accepts VISA, Master Card, American Express, and Discover as valid methods of payment for all purchases.
What is our Shipping Policy?
All standard shipping will be done via Fed-ex Ground or UPS Ground, whichever is most cost effective. Cost will vary by the weight and dimensions of the product and the final destination's ZIP code. All orders placed are usually processed and shipped within 2 to 3 business days unless otherwise indicated. Due to certain circumstances, there may be times where delays occur. Seacoast lighting.com cannot guarantee an exact shipping date. There is no shipping during weekends (Saturday and Sunday). Orders placed during the weekend and national holidays are usually shipped the next business day. After an order is placed, a customer support representative will e-mail the customer a shipping quote. The customer can then approve or cancel the order under no penalty.
What happens if we have wrong/damaged products?
Seacoast lighting.com goal is to ensure that we get your order right the first time. Incorrect or damaged orders can be corrected by contacting us at seacoastlighting@comcast.net
What is your return Policy?
Quality assurance and your satisfaction are vital to our organization. Your satisfaction is guaranteed ! If for any reason you are not satisfied with a purchase, you may return or exchange a product within 7 days of receiving it, we reserve the right if a small restocking fee( 20% ) is applicable determined by each specific occurrence.
We suggest that you inspect all products from Seacoast lighting.com upon receipt of shipment to determine any freight damage (visual or otherwise). Any damage must be reported to us via email within 48 hours. For returns, please notify us prior to returning all products in order to obtain a Returns Authorizing Number (RAN). Returns will not be accepted without our prior written approval. Credit may be issued upon receipt of Seacoast lighting.com receiving and processing defective goods. The following types of items are deemed non-refundable:
Light Bulbs, parts and shades do not qualify for returns unless the error was on the part of the shipper.
What about Refunds?
Refund notifications will be sent via e-mail once the returned item has been received and processed. Please note that shipping costs are refunded only if due to error on the part of shipper.
Can I cancel my Order?
Items not shipped items can be canceled as long as the item was not manufactured specifically for the customer. Some items, while they can be canceled, involve a manufacturer's cancellation fee, for which the customer is liable.
Do I get a Warranty ?
Seacoast lighting.com warrants it’s products through the manufacturers that products will be free from defects in material and workmanship for a period of one year from the date of purchase. In the event of a defect during the warranty period, that they will repair or replace at its option, and at no charge to the purchaser, the product or any part of the product, which is proven to the satisfaction of, Seacoast lighting.com to have normal use during the warranty period. In the event of a defective lamp, the purchaser should return the product or part to us with proof of purchase date.
This warranty is void if the product has been altered, misused, or used for purposes other than those for which it was designed under manufacturers specifications.
